Shipping policy

This shipping policy describes how and when your order is processed and delivered after you have made a purchase from Kalviko.

Order Processing Time

All orders are processed within 1 to 3 business days. Orders are not processed on weekends or public holidays. During periods of high order volume, delivery may be slightly delayed, in which case we will notify you via email.

Delivery Time

Delivery times vary depending on the destination and are estimates only. Once your order has been dispatched, it is typically delivered within 7 to 15 business days. Together with our processing time of 1 to 3 business days, the total time from order to delivery is generally 8 to 18 business days. Please note that delivery times may be affected by factors beyond our control, such as customs clearance or courier delays.

Shipping Method

All orders are dispatched from our warehouse at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Orders are delivered via trackable standard shipping through reliable couriers such as Royal Mail, Evri, DHL, UPS, or the local postal service in the recipient's country, depending on your location. All orders are sent with tracking, and a tracking number is provided as soon as your order has been dispatched.

Delivery Areas

We deliver to customers in the United Kingdom, the EU, and selected international destinations. If your country is not available at checkout, please contact us at info@kalviko.com before placing your order.

Shipping Costs

Any applicable shipping costs are clearly displayed at checkout before you complete your purchase. There are no hidden fees.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information, where available. It may take up to 48 hours for tracking updates to appear.

Customs and Taxes

The customer is responsible for any customs duties, import taxes, or other charges that may apply upon delivery to the recipient's country. Kalviko is not liable for delays caused by customs authorities.

Incorrect Address

It is the customer's responsibility to provide a correct and complete delivery address. We are not liable for parcels that cannot be delivered due to an incorrect or incomplete address.

Lost or Damaged Parcels

If your parcel arrives damaged or does not arrive at all, please contact us at info@kalviko.com as soon as possible so that we can assist you in resolving the matter.

Contact

If you have any questions about our shipping policy, please contact us at info@kalviko.com.